Your Recovery & Cost Reduction Analysts.
Reducing Your Costs is The Same as Increasing Your Sales.



199 Jericho Turnpike

Floral Park, NY 11001

Telecom Audit

Although communications technology has advanced significantly over the years, the  methodology and accuracy of the billing has not.


It is an industry notoriously challenged by acquisitions, divestitures, legacy billing platforms, evolving technology, and cumbersome contracting and billing practices. These issues are detrimental to managing your telecom costs, all leading to billing errors and a loss of visibility and control.


Because of these challenges and conditions, comprehensive telecom audits find erroneous charges and subsequent refund recoveries 50% of the time.


We will evaluate all of your technology from landline to cellular, and cut through the camouflage of contracts and billing to recover refunds and reduce your costs.


Elite Refunds helps companies capture savings by auditing telecom spend, recovering overpayment due to carrier and provider billing errors, and implementing wireline and wireless optimization strategies.



Telecom Audit

  • Reconcile billing with contracts, customer services records (CSRs), and internal data
  • Validate services are billing in compliance with the appropriate contract, service order, or tariff filing and verify that surcharges are appropriate and calculated correctly
  • Ensure telecom services that are being billed are being utilized
  • Check whether wireless and wireline services and usage align with expectations based on interviews with you, site survey results, configuration information, and internal documentation
  • Reduce costs by identifying opportunities to optimize the telecom services being purchased
  • Recover overpayments due to carrier and provider billing errors
  • Identify legacy technologies that can be easily replaced with better and/or less costly alternatives
  • Align telecom services with users, locations, department, and account codes


As Elite Refunds identifies billing errors within your telecom invoices, we develop detailed tracking documents for each carrier that identify the account and service information, and a calculation of the disputed amount back to its origination or any contractual or regulatory limitation.


We manage the carriers through the recovery process and negotiate when necessary to ensure credits show up correctly on your invoices.  Once the billing errors have been fixed, we will audit the next month's invoice to ensure the error remains corrected.


There is never any out of pocket or upfront fees.  We only get paid if we recover you credits or a refund or implement cost savings strategies going forward.


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